Warranty & Returns

Returns

  • All items must be returned to us within 7 days, unused, in their original packaging and undamaged. Please note that you will be charged a restocking fee, normally 25% plus transportation costs
  • You MUST complete the form and await a response PRIOR to returning your goods.

Warranty

ALL WARRANTY COVER NEEDS TO BE REGISTERED WITH THE RELEVANT MANUFACTURER AND IS THE CUSTOMERS RESPONSIBILITY.

DIRECT MANUFACTURER WARRANTY

If you are experiencing difficulties with an appliance, please contact the manufacturer on the telephone number below:

You will require the MAKE, MODEL and SERIAL NUMBER of the machine you are calling about.

  • Lincat  01522 875520
  • Falcon  01438 363000
  • Class Eq  0844 2259249
  • Samsung  Marren  0844 3711071
  • Parry  01757 213909
  • Buco Dean  0844 8153742 Option 3, Option 2

If your manufacturer is not listed above please complete the Warranty Request form.

GAS APPLIANCES

All gas appliance installations and fittings are to be carried out by a qualified Gas Safe registered engineer.

This is the Customer’s responsibility if not installed by Catering Centre UK LTD.

There are specific qualifications that are required for different types of gas and appliances. Please check and record the Gas Safe Engineer's licence number. This will be required when filling out the product warranty registration.

Regular maintenance is the Customer's responsibility. Any servicing or repairs are to be carried out by a suitably qualified engineer. The general period between services specified by Manufacturers is 12 months. Always refer to the appliance manual.

ELECTRICAL APPLIANCES

Please refer to the appliance manual for all installation and maintenance guidelines as these will differ depending on appliance and power output.

All electrical hardwired equipment must be installed and tested by a qualified Electrician.

Serial numbers will need to be provided on all warranty forms.

REFRIGERATION UNITS

Maintaining your refrigeration unit is important. If fitted with a filter, the cleaning of this is required on a regular basis to maintain the functioning of the unit. Refer to the maintenance section of the manual to show how this is done.

The upkeep of the filters on the refrigeration units i.e. Polar fridges are absolute paramount to prevent breakdown. Warranty cover will be void if maintenance is not carried out correctly.

All warranty calls will not include any maintenance issues. This is the sole responsibility of the customer and will be chargeable.

Submit a Warranty Request



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